Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. Shipping is within 3-7 business days and can be slightly longer due to High volume or Postal Services and items being customized. You will receive another notification when your order has shipped. We will try to do our best and process and ship out all items in a timely manner.

NOT RESPONSIBLE FOR ANY LOST, STOLEN OF DAMAGED PACKAGES INCURRED BY THE CARRIER.

Free shipping on orders over $150.

Free local Meetup is available for orders over $30 within 5-mile radius. For orders under $30, we charge $5 for local delivery.

Deliveries are made from 1pm-5pm on Mondays and Wednesdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@ducrescreativedesigns.com with your name and order number, and we will look into it for you.

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ducrescreativedesigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@ducrescreativedesigns.com.